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The CSR cannot be decoded or is invalid

  • In most cases, the problem occurs when the required fields were not filled in when the CSR was generated. The following fields must be included in the CSR for our system to accept it:
    • Full domain name
    • Organization/Company
    • division
    • town
    • federal state
    • Country (2 letter country code)
    • email address
  •  Check if your CSR starts and ends with 5 dashes:



  • Check if your CSR contains invalid characters (e.g. caused by copying and pasting). Characters that normally cause problems are ?, @, #, $, %, ^, &, * . Only alphanumeric characters and the backslash \ are allowed.

If you continue receiving an error, please contact our support (

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